Support: Exchanges, Warranty & Repairs

Help is Just a Few Clicks Away...

Bought on Our Website?

You'll need your order number and email. You can return, exchange, or replace from this portal.

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Bought at Retail Partner

We support our products no matter where you bought it. If you have an issue with one of our creations.. start here.

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After Warranty

Past the warranty.. not to worry...we like to go above and beyond to keep our fans happy. Let us know..

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Need More Information?

We've trained up our ai Bruddah Kimo on all things Pono Woodworks. Click on the "coconut wireless" chat in the corner to get it sorted. He can track orders, answer FAQ's, give you product specs and the best Mai Tai recommendations...

Additional Help Articles

ABOUT PONO

The story behind the shop, the koa, and why we do things the hard way.

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VIDEO "HOW TO"

Step-by-step video for band swaps, link removal, and sizing.

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