STEP 1... Fill out and submit the form.

STEP 2... Choose Closest item and complete purchase.

closeup of water-drop shaped pendant inlayed with koa and a hibiscus silver detail

$12.10

If item is brand new, choose "include return label"

include return label

No need return label

Choose the closest picture that resembles your item from the below options. This is just to get the weight in for shipping...the picture doesn't have to match exactly. You can't mess this up. I will match it from the form above.

We will send you the new item as well as a return label if needed. Re-use the packaging to return the old item.

IF THE PROBLEM IS OUR FAULT, WE WILL REFUND THE SHIPPING CHARGES.

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Step 3... there is no step 3.. you're done!

You're all done. I'll reach out to verify anything that needs verifying and we will get it on the way. Thanks for the help.

STEP 1... Fill out and submit the form.

STEP 2... Choose Closest item and complete purchase.

Retail Partner Purchase Repair/Replace

Step 3... there is no step 3.. you're done!