Choose the item that closest resembles your item. This is just to get the weight in for shipping...the picture doesn't have to match exactly.
We will send you the new item as well as a return label in the package. Re-use the packaging from the new item to return the old item.
In the "order notes" on the checkout page (the page after this one), (or if you hover over the shopping cart in the top right corner) please tell us...
1. original order number
2. the size you need us to send (ie size 6)
My fiance is from Oahu and I spent 10 years there as a biologist. We totally love the Koa wood ring from Pono and everyone was super helpful, fast, and awesome about needing a resize. Excellent service and product.
Needed to exchange because the ring I ordered was a bit too big. Process was simple and smooth, no issues at all. I returned the old one and am wearing the new one. I recommend supporting this small business.
I couldn't be happier with the results. Thanks
Ordered the wrong size and they sent me the next size up immediately and a return label for the smaller one with no delay at all. I love the product and the company.
Exchange process was so easy on a ring that was a half size too small.
Thanks Pono!
Wife now has matching eternity bracelet, hibiscus pendant and ring. Loves them all. Says the ring is soooo comfortable due to the super smooth edging. Pono is the best!