Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-

Broken Item Replace-

Regular price$2.00
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Choose the closest picture that resembles your item.  This is just to get the weight in for shipping...the picture doesn't have to match exactly. You can't mess this up.

We will send you the new item as well as a return label if needed. Re-use the packaging to return the old item.

I don't ship back some broken items as I have too many projects around the shop.  If it's brand new...and I can fix it and use it....please choose "include return label" in the dropdown.  We will then send a return label. If it's well used, no need for the label.

In the "order notes" on the checkout page (the page after this one), (or if you hover over the shopping cart in the top right corner) please tell us...

1. original order number

2. the item you need...(ie tungsten round 6mm koa ring size 5).

3. what is wrong with the original.

 I'll likely email you to get a photo of the item so we make sure we get you the correct item first time.


Customer Reviews

Based on 124 reviews
96%
(119)
2%
(3)
0%
(0)
1%
(1)
1%
(1)
A
Allan (San Bernardino, US)
Best Company Ever

Pono Woodworks is the best company I have ever done business with. Besides their products and customer service being outstanding, their warranty is amazing. My favorite Pono watch stopped working and Brett immediately sent me a replacement. I am a customer for life and will recommend Pono Woodworks to friends and family.
Mahalo Brett

A
Anonymous (Galt, US)
Pono has the utmost integrity! We are 100% impressed and satisfied.

Thank you again for providing us with this beautiful bracelet. Will be treasured forever.

C
Charles Holt (Massapequa Park, US)
Pono Woodworks - No worries choice !!

I bought my wife the wrap bracelet which she loves. We had a minor issue with it and within a few days of reporting it they sent a new one. Great communication and care about their customers. Don't hesitate they are the BEST !!

F
Franklin Hartley
Beautiful necklace

I will order from this company again.
They were great to work with.

A
Amanda LaLone (Queensbury, US)
Amazing

Best customer service I have ever had! Highly recommend!