4.9 /5 stars on 1854 reviews... no hassle returns & exchanges, longest warranties...Aloha delivered daily (and quickly).

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Broken Item Replace-

Choose the closest picture that resembles your item.  This is just to get the weight in for shipping...the picture doesn't have to match exactly. You can't mess this up.

We will send you the new item as well as a return label if needed. Re-use the packaging to return the old item.

I don't ship back some broken items as I have too many projects around the shop.  If it's brand new...and I can fix it and use it....please choose "include return label" in the dropdown.  We will then send a return label. If it's well used, no need for the label.

In the "order notes" on the checkout page (the page after this one), (or if you hover over the shopping cart in the top right corner) please tell us...

1. original order number

2. the item you need...(ie tungsten round 6mm koa ring size 5).

3. what is wrong with the original.

 I'll likely email you to get a photo of the item so we make sure we get you the correct item first time.


Customer Reviews

Based on 16 reviews
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(15)
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D
David bulyga
Rlly nice

Pono woodworks is great and does rlly high quality tools/ knives love em

J
James C. (New York, US)
Stands behind their product

Two years after purchasing a bangle bracelet one of the wood inserts fell out and was lost. I contacted the business and they immediately replaced the bracelet without any questions asked. It is so refreshing to know that there remains businesses that fully stand by there products and craftmanship. I fully recommend to anyone interested in purchasing any of there products.

K
Kristen Hippe (Davison, US)
Stellar customer service!

My girlfriends bought me a bracelet for my birthday in 2021. A piece of the wood recently fell out and I contacted Pono to see about sending it in to get fixed. Within 24 hours they had shipped me out a brand new bracelet no questions asked. I was stunned and am so appreciative to have a beautiful brand new bracelet. Thank you very much!

T
T. (Hillsboro, US)
One-of-a-kind, classy watch band

I purchased the beautiful, Koa wood iWatch band. When I needed advice on how to adjust the sizing they were very helpful. There’s also really good product support/warranty if I need it. I’ll shop here again in the future for gift giving!

D
Dale Pears (Mechanicsburg, US)
Fast and efficient replacement

No hassle replacement. Love Pono Woodworks stuff, and love the Pono folks!