Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-

Broken Item Replace-

Regular price$2.00
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Choose the closest picture that resembles your item.  This is just to get the weight in for shipping...the picture doesn't have to match exactly. You can't mess this up.

We will send you the new item as well as a return label if needed. Re-use the packaging to return the old item.

I don't ship back some broken items as I have too many projects around the shop.  If it's brand new...and I can fix it and use it....please choose "include return label" in the dropdown.  We will then send a return label. If it's well used, no need for the label.

In the "order notes" on the checkout page (the page after this one), (or if you hover over the shopping cart in the top right corner) please tell us...

1. original order number

2. the item you need...(ie tungsten round 6mm koa ring size 5).

3. what is wrong with the original.

 I'll likely email you to get a photo of the item so we make sure we get you the correct item first time.


Customer Reviews

Based on 138 reviews
95%
(131)
4%
(5)
0%
(0)
1%
(1)
1%
(1)
E
Eric Hartmann (Seattle, US)
BEAUTIFUL

Hello, Received the watch. My wife loves it. It is more beautiful and "cool" than shown in the photo. And, she loves the practicality of not needing any batteries! Thank you for mailing it to Seattle. Eric

P
Paul Haas (San Carlos, US)
Excellent customer service

Love the case. Fits perfectly. Had a little issue and it was promptly and professionally resolved. Thank you.

S
Sandy Kanaeholo (Sparks, US)
Koa Phone Case

Had an issue with the round magnet on the back of the case falling off, but the response from Pono Woodworks was awesome!! They replaced the case right away. Very Happy with the Phone Case. Thank You!!

C
Curt H (Concord, US)
Koa Ring

I ordered a koa ring and it was just beautiful. One thing - it was too big. I sent it back for a smaller size and Brett was great. I got a correctly sized ring and love it. Great company and products!

J
Julie Kinzel (Collegeville, US)
Mix up in the order fixed no hassle

Initially the wrong ring was sent but a new one was sent right away. I mailed the original one back. Pleased with the ring and the service