Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-

Broken Item Replace-

Regular price$0.00

Choose the closest picture that resembles your item.  This is just to get the weight in for shipping...the picture doesn't have to match exactly. You can't mess this up.

We will send you the new item as well as a return label if needed. Re-use the packaging to return the old item.

I don't ship back some broken items as I have too many projects around the shop.  If it's brand new...and I can fix it and use it....please choose "include return label" in the dropdown.  We will then send a return label. If it's well used, no need for the label.

In the "order notes" on the checkout page (the page after this one), (or if you hover over the shopping cart in the top right corner) please tell us...

1. original order number

2. the item you need...(ie tungsten round 6mm koa ring size 5).

3. what is wrong with the original.

 I'll likely email you to get a photo of the item so we make sure we get you the correct item first time.

Customer Reviews

Based on 79 reviews
Brian Kennedy (Spokane, US)
Ver easy exchange

My watch stopped working. I notified Pono via the website, followed the instructions, and about a week later got a new watch. Easy return, good communication, and excellent service.

Dustin Bauman (Memphis, US)

Outstanding product
Flawless design
Customer Service is the very best

Craig Bjorkman (Seattle, US)
Beautiful iPhone Case

This is the 3rd iPhone case I've ordered, and I couldn't be happier! The designs are beautiful and the quality is top-notch. This is first-rated company that offers exceptional customer service, which is why I am a huge fan!

Nicole Bowersox (Aliquippa, US)
Amazing Company

Amazing Company. Amazing product! Very understanding. Communication outstanding! Will be purchasing from again!

ismael Acosta (Tampa, US)

I purchased a cover for my wife for Christmas. She loved it, but unfortunately it became unglued. I sent a message to Pono about the defect. They exchanged it right away. The replacement is perfect, no issues.
Thank you for taking care of this so quickly.