Name: Broken Item Replace-
Brand: Pono Woodworks
Price: 5.12 USD
Availability: InStock

$5.12

Choose the closest picture that resembles your item from the below options. This is just to get the weight in for shipping...the picture doesn't have to match exactly. You can't mess this up.

We will send you the new item as well as a return label if needed. Re-use the packaging to return the old item.

I don't ship back some broken items as I have too many projects around the shop. If it's brand new...and I can fix it and use it....please choose "include return label" in the dropdown. We will then send a return label. If it's well used, no need for the label.

Please email brett@ponowoodworks.com the following so we can avoid the back and forth...

1. the item you need...(ie tungsten round 6mm koa ring size 5).

2. what is wrong with the original.

3. a picture of the problem child

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Excellent Support for Replacement Parts

I purchased a Pono minimalist wood wallet 4 years ago. After lots of use, the elastic broke and a couple screws fell out. I contacted Pono and had what I needed soon after. Thanks Pono!

Love the case

So my IPhone 12 died and I had a Pono case on it. Of course the case wouldn't fit my IPhone 17 so I ordered a new one from Pono. Unfortunately somewhere during the shipping it got lost in the USPS system. I contacted Brett at Pono and he sent me another case and wouldn't you know it they both arrived on the same day. I'm waiting on Brett to send the other case back. I really like these cases. They do a great job of protecting your phone and are beautiful. I also bought several Koa wood watches one for myself and three more as gifts.

Awesome customer service!

Received my replacement promptly! Awesome customer service and warranty! A++++ seller! Mahalo!

Amazing Customer Service Experience

The whole replacement process was quick and easy and reconfirmed that I made the right choice buying a watch from Pono!! Thank you!!

Beautiful Jewelry and Awesome Service

I bought a beautiful bracelet for my wife. It was nicely package in a nice case and it was well made—looks just as gorgeous as the pics on the website. However, I made a mistake and ordered the wrong size. Pono Woodworks worked with me to do an exchange and helped me pick out the right size. Thank you so much for a great product and being so helpful!

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Broken Item Replace-

Customer Reviews