Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-

Broken Item Replace-

Regular price$0.00

Choose the closest picture that resembles your item.  This is just to get the weight in for shipping...the picture doesn't have to match exactly. You can't mess this up.

We will send you the new item as well as a return label if needed. Re-use the packaging to return the old item.

I don't ship back some broken items as I have too many projects around the shop.  If it's brand new...and I can fix it and use it....please choose "include return label" in the dropdown.  We will then send a return label. If it's well used, no need for the label.

In the "order notes" on the checkout page (the page after this one), (or if you hover over the shopping cart in the top right corner) please tell us...

1. original order number

2. the item you need...(ie tungsten round 6mm koa ring size 5).

3. what is wrong with the original.

 I'll likely email you to get a photo of the item so we make sure we get you the correct item first time.

Customer Reviews

Based on 101 reviews
James Reuss (North Las Vegas, US)

Provided additional replacement screws promptly and at no cost!

Mary Elizabeth Smith (Portland, US)
Exceptional Service!

Luv my Cuff bracelet!! I’ve had a love affair with the Big Island for 40 years. This bracelet brings me a smile filled with Aloha Memories! Perfect gift to do so♥️

Bert Honeywell (Auburn, US)
Broken item replace

Pono Woodworks far exceeded my expectations. I purchased a phone case at a phone accessories store at a Waikiki mall. Shortly after purchase, the wood started to curl and was no longer fitting the case. I reached out to Pono and Brett responded quickly. They sent a new replacement and I had it within a week or so.
Mahalo Brett and the crew at Pono.

Harold Giddley (Luxemburg, US)
Absolutely awesome!!!

Needed extra screws for my wallet, sent immediately after contacting. FREE OF CHARGE!! Thank you and stay awesome!!!

Bruce Roman (Waterman, US)

We had an issue with our bracket and pano made it right without a problem