Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-

Broken Item Replace-

Regular price$5.12
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Choose the closest picture that resembles your item from the below options.  This is just to get the weight in for shipping...the picture doesn't have to match exactly. You can't mess this up.

We will send you the new item as well as a return label if needed. Re-use the packaging to return the old item.

I don't ship back some broken items as I have too many projects around the shop.  If it's brand new...and I can fix it and use it....please choose "include return label" in the dropdown.  We will then send a return label. If it's well used, no need for the label.

Please email brett@ponowoodworks.com the following so we can avoid the back and forth...

1. the item you need...(ie tungsten round 6mm koa ring size 5).

2. what is wrong with the original.

3. a picture of the problem child

 

Customer Reviews

Based on 156 reviews
95%
(148)
4%
(6)
0%
(0)
1%
(1)
1%
(1)
L
Louie (Frederick, US)
Beautiful Jewelry and Awesome Service

I bought a beautiful bracelet for my wife. It was nicely package in a nice case and it was well made—looks just as gorgeous as the pics on the website. However, I made a mistake and ordered the wrong size. Pono Woodworks worked with me to do an exchange and helped me pick out the right size. Thank you so much for a great product and being so helpful!

B
Benjamin Fox (Fort Wayne, US)
Aloha, great company

The return process takes some trust, but this guy 100% makes sure you’re taken care of. Love my watch band, and I’m so happy to have it repaired. Thanks!

A
Alexandra Henderson (Portland, US)

Broken Item Replace-

G
Gary Hartman (Glendale, US)
Broken item replaced

My Apple Watch band broke after a couple of months. I contacted the company and they were able to send me a replacement for a nominal shipping fee - less than $10!
It arrived in a few days and I’m very happy with the outcome. I didn’t originally buy the watch band directly from Pono on Oahu, but from another dealer on Kauai. Great service - I appreciate it! 5 ⭐️⭐️⭐️⭐️⭐️!!!

C
Chase G. (Hailey, US)

Great looking watch with amazing customer service. Highly recommend.