Name: Broken Item Replace-
Brand: Pono Woodworks
Price: 2.0 USD
Availability: InStock

$2.00

Choose the closest picture that resembles your item. This is just to get the weight in for shipping...the picture doesn't have to match exactly. You can't mess this up.

We will send you the new item as well as a return label if needed. Re-use the packaging to return the old item.

I don't ship back some broken items as I have too many projects around the shop. If it's brand new...and I can fix it and use it....please choose "include return label" in the dropdown. We will then send a return label. If it's well used, no need for the label.

In the "order notes" on the checkout page (the page after this one), (or if you hover over the shopping cart in the top right corner) please tell us...

1. original order number

2. the item you need...(ie tungsten round 6mm koa ring size 5).

3. what is wrong with the original.

I'll likely email you to get a photo of the item so we make sure we get you the correct item first time.

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Customer Service

There was a defect in the iphone case I received and Pono customer service immediately sent me a replacement.

Poor service

My new watch broke. I spent 2weeks trying to get a return mailer. Never arrived. So I mailed back only to wait several weeks and no reply. No update, no information?

Mahalo

I love my ring, wallet and can't wait to get my knives. Excellent customer service, they addressed a warranty issue beyond my expectations.

Thank you Brett! Absolutely love Pono Woodworks.

What a Watch!!

I purchased my original watch almost a year ago and truly love how it looked and felt. Sadly the stem broke. When Pono says hassle free warranty, they mean it. After a photo of the broken watch I had a brand new replacement a week later! Thank you for the great watch and the amazing customer service!

1 2 3

Broken Item Replace-

Customer Reviews