I bought a beautiful bracelet for my wife. It was nicely package in a nice case and it was well made—looks just as gorgeous as the pics on the website. However, I made a mistake and ordered the wrong size. Pono Woodworks worked with me to do an exchange and helped me pick out the right size. Thank you so much for a great product and being so helpful!
The return process takes some trust, but this guy 100% makes sure you’re taken care of. Love my watch band, and I’m so happy to have it repaired. Thanks!
Broken Item Replace-
My Apple Watch band broke after a couple of months. I contacted the company and they were able to send me a replacement for a nominal shipping fee - less than $10!
It arrived in a few days and I’m very happy with the outcome. I didn’t originally buy the watch band directly from Pono on Oahu, but from another dealer on Kauai. Great service - I appreciate it! 5 ⭐️⭐️⭐️⭐️⭐️!!!
Great looking watch with amazing customer service. Highly recommend.