I bought a new Waterman while in Kauai but realized that the band did not fasten as expected and almost lost it in the airport on my way home. I immediately went on the website and found a replacement band that they replaced at no cost to me. Got the replacement band in a few days and realized that it was the wrong type to go with my watch and emailed them on the weekend of July 4. They replaced the replacement band with the correct one, still at no charge to me! GREAT customer service though I didn’t actually talk to them in person. I cannot say enough about their customer service being top notch! I will absolutely purchase another watch from them in the future.
The watch band you sent me fits perfect and it was super fast. Thank You
Beautiful watch band! I love my Pono watch!
Awesome service with band replacement. It’s actually superior to the original. Easy to use slide button help retract and set the pins in place . Watch already did look great and has been given a new lease of life.