Did You Purchase from a Retail Partner? We've Got You Covered!

We support our products no matter where you bought it. If you have an issue with one of our creations.. please follow the steps below so we can get you squared away as quickly as possible.

Important!! Help me help you...

Choose the closest picture that resembles your item from the below options. This is just to get the weight in for shipping...the picture doesn't have to match exactly. You can't mess this up.

We will send you the new item as well as a return label if needed. Re-use the packaging to return the old item.

If it's brand new...and I can fix it and/or use it....please choose "include return label" in the dropdown. We will then send a return label and I will refund the charges.

Please email brett@ponowoodworks.com the following so we can avoid the back and forth...

1. the item you need...(ie tungsten round 6mm koa ring size 5).

2. what is wrong with the original.

3. a picture of the problem child

$5.12

If item is brand new, choose "include return label"

include return label

No need return label

Choose the closest picture that resembles your item from the below options. This is just to get the weight in for shipping...the picture doesn't have to match exactly. You can't mess this up.

We will send you the new item as well as a return label if needed. Re-use the packaging to return the old item.

I don't ship back some broken items as I have too many projects around the shop. If it's brand new...and I can fix it and use it....please choose "include return label" in the dropdown. We will then send a return label. If it's well used, no need for the label.

Please email brett@ponowoodworks.com the following so we can avoid the back and forth...

1. the item you need...(ie tungsten round 6mm koa ring size 5).

2. what is wrong with the original.

3. a picture of the problem child

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