Choose the closest picture that resembles your item from the below options. This is just to get the weight in for shipping...the picture doesn't have to match exactly. You can't mess this up.
We will send you the new item as well as a return label if needed. Re-use the packaging to return the old item.
I don't ship back some broken items as I have too many projects around the shop. If it's brand new...and I can fix it and use it....please choose "include return label" in the dropdown. We will then send a return label. If it's well used, no need for the label.
Please email brett@ponowoodworks.com the following so we can avoid the back and forth...
1. the item you need...(ie tungsten round 6mm koa ring size 5).
2. what is wrong with the original.
3. a picture of the problem child
Thanks very much to Brett and his crew for accepting my return of a bracelet too small and mailing me the beautiful bracelet I am enjoying
They replaced a beautiful watch that had an inner band break. This is a company that knows customer service well. I have three of their watches because I just love them. Wonderful craftsmanship on all of these beautiful products. Thank you!
Pono Woodworks made good on their pledge that if there were a problem, they'd take care of it. They did. A replacement was sent. It was as beautiful as could be and we are thrilled to have it back home with us!
When the magnet pulled out of the case, Pono quickly responded to my email for help and immediately sent me a new one which I was able to glue into place and so far it's holding. The magnets they use are very strong so it's a lot to ask of the adhesive. I get the sense that it's a small, personal operation with care for their customers. So refreshing!
The very best customer service experience I’ve had in over 20 years. Keep up the good work!!! You’ve earned a customer for life!!