Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-
Broken Item Replace-

Broken Item Replace-

Regular price$0.00
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Choose the closest picture that resembles your item.  This is just to get the weight in for shipping...the picture doesn't have to match exactly. You can't mess this up.

We will send you the new item as well as a return label if needed. Re-use the packaging to return the old item.

I don't ship back some broken items as I have too many projects around the shop.  If it's brand new...and I can fix it and use it....please choose "include return label" in the dropdown.  We will then send a return label. If it's well used, no need for the label.

In the "order notes" on the checkout page (the page after this one), (or if you hover over the shopping cart in the top right corner) please tell us...

1. original order number

2. the item you need...(ie tungsten round 6mm koa ring size 5).

3. what is wrong with the original.

 I'll likely email you to get a photo of the item so we make sure we get you the correct item first time.


Customer Reviews

Based on 86 reviews
95%
(82)
2%
(2)
0%
(0)
1%
(1)
1%
(1)
D
Deborah Amos-Onwuegbuna (Northville, US)
Debbie from Detroit

Very good seller. He allowed me to exchange my phone case. I will by from him again.

R
RRanches (Monterey Park, US)
Replacement for iPhone 15 pro max Koa wood case

I reached out to Pono Woodworks because my Koa wood iPhone case became unglued at the corner. Brett emailed me right away and said they would send out a new one. That’s exactly what they did and it’s just as beautiful as the original. They really back their products and take care of their customers. Thanks Brett and Pono Woodworks.

S
Shannon Greene (Reston, US)
Great customer service

Pono woodworks responded quickly and resolved my issue with no problems.

S
Shawn Glavin (Schenevus, US)
Service after the sale

The service, after the sale, was amazing. I couldn’t ask for anything more, great job!

B
Beth T (Charlottesville, US)
So easy!

This was the easiest exchange I've ever had. Pono Woodworks was a dream to work with. Thank you for terrific customer service!