I had some minor issues with a clasp on my watch (which I absolutely love!). I reached out to Bret and he immediately responded and sent me a new watch band that works perfectly!! Mahalo!!
Watch is unique and elegant. Customer service outstanding.
The watchband is gorgeous, and really updates the look of the Apple Watch. Bret was kind enough to fit the band to my husband's wrist and it looks great.
We are thrilled with the service we received from Brett and the team at Pono! Although the original watch sent to us was beautiful, we had some troubles with the band and the moon phase function. Brett worked with us and sent us a replacement, and it is fabulous. They even sent us a return label so that we can send back the original watch.
It is very refreshing to find a company that remains focused on providing great products from local artisans and supporting those products. We will certainly recommend Pono to anyone that asks, and we get plenty of compliments on the watch.
A heartfelt thanks goes out to the Pono team for helping us get our son's Christmas present perfect!
No hassle, quick turn-around and a upgraded watch band all though their "support" on their easy to navigate website. This is "Nordstrom ala 1985" quality of service.