COCONUTS! Didn't get what you thought you ordered or had a problem with your Pono Purchase? Here's where we can make it right. The process shouldn't cost you anything and was designed to get your Pono product back in your hands as quickly as possible. We've heard separation from your Pono purchase can cause quite a lot of anxiety.
We're terribly sorry you have to deal with this in the fist place...nothings more annoying than when things go wrong. We believe in treating you like family so we trust our customers...please kokua and remember to return the item in question. The process is outlined below.
If you ordered it online, please reference your order number, the issue, and what product design (color, band type/color etc.) you need in the order notes at "checkout."
If you bought at one of our retail locations, please let us know the issue as well as the design in the order notes at "checkout". In addition, please send a quick picture of the product to be replaced to email@example.com. Make sure we can tell the design, color, etc so we get you the right watch.
We will send a return postage along with your replacement item. Please reuse the package your new one comes in, adhere the shipping label over top the old one, drop in the problematic item, re-seal it w/ tape and drop it in the mail.
Our goal was to create the most painless exchange process...hopefully that helps and thanks for being a Pono Customer.